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ExCeL London Hospitality

ExCeL London Hospitality (ELH) is operated by Compass Group, the largest caterer in the world. ELH has developed specific working practices to meet the Health Protection (Coronavirus, Restrictions) (England) (Scotland) (Wales) Regulations 2020.


Everyone at ELH is focused on protecting colleagues and customers from the spread of Coronavirus (COVID-19). This hierarchy of measures helps us to communicate how we do that internally.

Here are the specific measures we are implementing to keep our teams and customers safe.

1. Food Preparation

  • The kitchens will be divided in to work zones.
  • We’ll be introducing simpler menus, pre-chopped ingredients and pre-prepared or slow cooked food.
  • Screens will be placed between workstations and smart shift rotations will be in place.

2. Cleaning, Hygiene, and Personal Protective Equipment

  • At the end of each service all hard surfaces such as tables and chairs and the service area itself will be cleaned by ELH team members wearing appropriate PPE.
  • The self-service coffee machines and water coolers and will be cleaned regularly and there will be a cleaning register next to each machine.
  • We’ll be working together with our clients to make sure that we have the optimum level of cleaning for their event.

3. Communication

  • Clear signage will help ELH colleagues and guests to maintain a safe distance.

4. Service

  • They’ll be space allocated to enable safe distanced queuing.
  • Staggered lunch service and breaks will be introduced to help reduce queuing.
  • All crockery and glassware is washed at a minimum of 60 degrees.
  • ELH colleagues will wash their hands every 30 minutes before and during service.
  • Food will be boxed in the kitchen and put at each service point for guests to collect.  Each menu choice will be on display so guests can see the food. 
  • All biscuits and break snacks will be pre-wrapped and only ‘peelable’ fruit will be on offer.
  • For drinks receptions the glasses will be upside down until a drink is poured and guests will be asked to leave their glass at designated ‘drop’ stations.
  • Cutlery will be pre-wrapped.

5. Coffee machines and water coolers

  • Coffee will be served in crockery or disposable cups. An ELH team member will pour milk, if required, and guests will be able to help themselves to sugar sachets.
  • Signage encouraging customers to clean the coffee machine before and after each use, will be in place along with the relevant cleaning materials.
  • There will be recycling bins for the disposable cups.
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