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A: If you require a map of the venue please contact info@excel.london. You can plan your journey to ExCeL using our travel section.
A: There are two DLR stations: Custom House for events taking place in the west of the venue and Prince Regent for those taking place in the east. We’d advise checking the details of your event before you travel so that you can alight at the most convenient station.
A: Please use E16 1DR if you are using a sat nav system for events that use the west entrance of the venue. For the east entrance (closest to Prince Regent DLR station) use E16 1FR.
A: There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total.
There is no charge to use the cycle racks.
A: You can buy an Oyster Card at any underground station, the closest to ExCeL London is Canning Town. Contactless credit and debit cards can also be used to travel on travel on tube, DLR, London Overground, buses and most National Rail services in London for the same price as an Oyster fare.
A: The cable car has a different timetable in winter and in summer.
Mon–Thurs 07:00-22:00
Friday 07:00-23:00
Saturday 08:00-23:00
Sunday 09:00-22:00
Mon–Thurs 07:00-21:00
Friday 07:00-23:00
Saturday 08:00-23:00
Sunday 09:00-21:00
A: Please find a link to a map of the car park.
A: Parking costs £20 (free for all NHS visitors) in the Orange car park, located underneath the venue, for up to 24 hours. Parking is for cars only. Parking costs £20 in the multi storey car park, for up to 24 hours. Parking is for cars, transit vans and minibuses up to 3.5T. Coach £30.00. Vehicles over above 3.5T/Lorry £35.00.
A: If you are using a sat navsystem or interactive maps on your phone, then be aware that there are different post codes depending on where in the venue your event is being held.
E16 1FR for events that use the east entrance (closest to Prince Regent DLR station)
E16 1XL or use E16 1DR if you are using a sat nav system for events that use the west entrance (closest to Custom House DLR station)
A: Our motorcycle parking is free and cannot be pre-booked. Upon entering through West entrance (E16 1XL, next to Europcar), please follow one-way system as it will take you to upper level to designated motorcycle bays in Zone 2.
A: We are currently reviewing the provision of electric car charge points. Sign up for our monthly newsletter here for information about new charging points as they become available.
Q: Do you have disabled parking bays and if so where are they located?
A: We have a number of disabled parking bays that are spread across the car park.
The Orange under-venue car park has the following spaces:
Royal Victoria multi-storey car park has the following spaces:
The East car park, when in use, has 20 spaces.
See our car park map for more details.
A: They are 5.90m x 3.60m.
A: Any vehicle displaying the disabled blue badge is still required to pay the car park charge.
A: There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue, underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total.
There is no charge to use the cycle racks.
A: We work with our lost property partner, NotLost, to reunite you with your lost items. If you think you've lost something at ExCeL London, please complete the form at https://notlost.com/excel-london.
A: There are two cloakrooms which are open dependent on the event that you are attending. One cloakroom is in the west end of the venue on level 0 by N4/S4 and one in the east end on level 0. Cloakrooms are open during show hours which vary between events, check the show hours on our What's On listings.
If you are attending an event in either the Capital Suite or the Platinum Suite, these areas have their own cloakrooms.
The fee is £1 per item for coats and luggage - please be aware we cannot store cameras, laptop equipment or any other electronic devices.
A: We have a number of disabled parking bays that are spread across the car park.
The Orange under-venue car park has the following spaces:
Royal Victoria multi-storey car park has the following spaces:
The East car park, when in use, has 20 spaces.
See our car park map for more details.
A: They are 5.90m x 3.60m.
A: Any vehicle displaying the disabled blue badge is still required to pay the car park charge.
A: The disabled toilets are located at the following points:
Need more information in advance of your visit? Please contact info@excel.london or connect with us on Twitter.
A: We have worked with Changing Places to create an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please ask our customer service desk if you need to use the facilities.
A. The venue is open daily from 0700 – 1800hrs.*
* Subject to public holidays. Opening hours also may vary depending on the event being hosted. For more information about the event you are attending, please visit our ‘What’s On’ page.
A. Yes, there are four water refill stations located by the East and West Entrances as well as by the halls S4 and S7.
A: There are two Note ATMs near the west entrance of the venue by Costa and Panini Pronto, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.
A: There is a Travelex ATM by the S11 entrance on the boulevard.
A: Click here for a map of the venue. If you require information regarding event entrances or have any additional queries please contact info@excel.london.
A: There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and has its own Bureau de Change.
A: There is a Travelex ATM by the S11 entrance on the boulevard.
A: There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and can also do photo copying and faxing. This shop has its own Bureau de Change.
A: The cable car is about 600m from the west of the venue opposite Royal Victoria DLR station.
A: The cable car has a different timetable running in winter and in summer:
Summer |
(1 April to 30 September) |
Mon–Thurs | 07:00-22:00 |
Friday | 07:00-23:00 |
Saturday | 08:00-23:00 |
Sunday | 09:00-22:00 |
Winter* |
(1 October to 31 March) |
Mon–Thurs | 07:00-21:00 |
Friday | 07:00-23:00 |
Saturday | 08:00-23:00 |
Sunday | 09:00-21:00 |
*Please be aware that adverse weather conditions may affect running times.
Need more information in advance of your visit? Connect with the Emirates Airline Cable Car team on Twitter.
A: There are charge boxes for phones located east and west of the venue near the entrances. The cost is £1.50 for 30 minutes and £2.00 for 50 minutes.
A: There is a pharmacist on Freemasons Road, which is located on the other side of Custom House DLR station.
A: There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total.
There is no charge to use the cycle racks.
A: ExCeL welcomes all guidance and assistance dogs. No other dogs/pets permitted.
A: There are baby changing facilities on level 0 in both the male and female toilets in the boulevard. In the ICC area (The east end of the venue) the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets.
The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.
Q: Do you have a family room?
A: The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.
A: You can approach any of our ExCeL team who can help you with a medical emergency or go to level 0 on the boulevard and down the stairs by N4/S4.
A: Our logistics partner Agility Fairs & Events is based on site. They have significant experience not only of the venue but managing freight and logistics for events around the world. Please call +44 (0)20 7069 5308 or email MDawson@agility.com for further information.
A: You can buy an Oyster Card at any underground station, the closest to ExCeL London is Canning Town. Contactless credit and debit cards can also be used to travel on travel on tube, DLR, London Overground, buses and most National Rail services in London for the same price as an Oyster fare.
A: Hoverboards, skateboards, segways, scooters, rollerblades, and bicycles are not permitted for use within the venue or the Boulevard.
A: There are two post boxes one at the west of the venue by the taxi rank and one at the entrance at the east by the taxi rank.
A: The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.
These can be used outside the venue only.
Smoking is permitted outside the venue.
A: There is a Tesco Express about 600m from the west entrance to the venue.
A: ExCeL has two DLR (Dockland’s Light Railway) stations, Custom House for events taking place in the west of the venue and Prince Regent for those taking place in the east.
Please check the details of your event before you travel and visit our What’s On page or email info@excel.london to find out the nearest entrance for your event. If you follow our Twitter account @ExCeLLondon, we usually tweet a welcome on the morning of an event with the relevant entrance.
The nearest underground station to the venue is Canning Town. Take the DLR (Dockland’s Light Railway) from Canning Town towards Beckton and alight at Custom House or Prince Regent DLR station depending on the nearest entrance for your event.
Alternatively, you can walk to the venue - ExCeL is approximately 20-minutes walking distance away from Canning Town underground station. Download ExCeL's walking route map here.
A: The traffic office is parallel to the venue along Sandstone Lane (see our car park map for more details).
ExCeL London’s whistleblowing hotline has been designed to allow anyone to raise genuine issues of malpractice or impropriety at ExCeL. The hotline is to be used exclusively to report possible illegal, unethical, or improper conduct when the normal channels of communication have proven ineffective or difficult.
The hotline, operated by an independent company Expolink Europe Ltd., is available 24/7 and can be used in confidence. You can use 0800 374 199, a toll free number when dialled in the UK or from outside the UK use +44 1249 661 808 for an international collect or reverse charge call.
You can also email details of your concern to excellondon@expolink.co.uk or submit a report by visiting www.expolink.co.uk/excellondon
A: At ExCeL we have free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi' using our standard log in, or via LinkedIn, Facebook, or Twitter.
A. ExCeL London does not manage ticket sales or allocations. We recommend contacting the event organisers for the event you are interested in. Their details can be found on ‘What’s On’ page.
A. We recommend that you contact the organiser or organisation who sold you tickets. The event organiser details can be found on ‘What’s On’ page. If you cannot see the event listed, please contact us info@excel.london.
A. ExCeL London has over 40 onsite cafés, bars and restaurants, including numerous concessions within the venue itself. There are restaurants with table-service for more formal dining as well as grab and go option. For further information visit food and drink page.
A. Opening hours will differ based on which events are in the venue. To find out what is open when you come to ExCeL, please visit food and drink page.
A. We are pleased to inform you that there are number of retail outlets located within our venue that offer a gluten-free food option. For more information please visit food and drink page and use the filter option to select outlets catering your requirements.
A. Yes, if you bring a reusable cup, you can enjoy discounts on hot drinks at a wide variety of places within the venue. Please visit food and drink page and use the filter option to see which vendors offer a discount.
A. We have a number of hotels located very close to the venue, for more information please visit hotels page.
A. You can experience more of London by exploring our range of hand-picked restaurants and bars. Whether you’re in the mood for fine dining or a relaxed pub atmosphere, browse our recommendations.
A. London is a thriving city with cultural sites, restaurants and attractions. Make the most of your time here and explore, no matter how many times you visit, there’s always something new to see. For more information about the local area and beyond please visit recommendations.
We are using what3words to help you find different places around the ExCeL estate such as the entrance to your event or the car park. what3words has given every 3m square in the world a unique three word address.