What can we help you with?

Q: Is there a map of the venue?

A: If you require a map of the venue please contact info@excel.london. You can plan your journey to ExCeL using our travel section. 

Q: What is the nearest station to ExCeL?

A: There are two DLR stations: Custom House for events taking place in the west of the venue and Prince Regent for those taking place in the east. We’d advise checking the details of your event before you travel so that you can alight at the most convenient station. 

Q: What is the post code?

A: Please use E16 1DR if you are using a sat nav system for events that use the west entrance of the venue. For the east entrance (closest to Prince Regent DLR station) use E16 1FR.

Q: Are there any cycle racks?

A: There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total.

There is no charge to use the cycle racks.

Q: Where can I purchase an Oyster Card near the venue? 

A: You can buy an Oyster Card at any underground station, the closest to ExCeL London is Canning Town. Contactless credit and debit cards can also be used to travel on travel on tube, DLR, London Overground, buses and most National Rail services in London for the same price as an Oyster fare.

Q: When does the cable car run?

A: The cable car has a different timetable in winter and in summer.

Summer       (28 March to 30 September)

Mon–Thurs    07:00-22:00

Friday            07:00-23:00

Saturday        08:00-23:00

Sunday          09:00-22:00

Winter           (1 October to 31 March)

Mon–Fri          07:00-20:00

Saturday         08:00-20:00

Sunday           09:00-20:00

Q: Is there a map of the car park?

A: Please find a link to a map of the car park.

Q: What is the fee for parking at ExCeL?

A: It costs £20 for up to 24 hours as of February 2017.

Q: What is the postcode for ExCeL?

A: If you are using a sat navsystem or interactive maps on your phone, then be aware that there are different post codes depending on where in the venue your event is being held.

E16 1FR for events that use the east entrance (closest to Prince Regent DLR station)

E16 1XL or use E16 1DR if you are using a sat nav system for events that use the west entrance (closest to Custom House DLR station)

Q: Do you have motorcycle parking and how much does it cost?

A: Our motorcycle parking is free and cannot be pre-booked.  Upon entering through West entrance (E16 1XL, next to Europcar), please follow one-way system as it will take you to upper level to designated motorcycle bays in zone 2.

Q: Am I able to charge my car at your venue?

A: We are currently reviewing the provision of electric car charge points. Sign up for our monthly newsletter here for information about new charging points as they become available.

Q: Do you have disabled parking bays and if so where are they located?  

A: We have a number of disabled parking bays that are spread across the car park. Zone 2 has 11 bays, Zone 3 has 15 bays, Zone 3 has 4 bays, Zone 8 has 12 bays, Zone 9 has 17 bays, Zone 13 has 6 bays, zone 14 has 16 bays, Zone 15 has 16 bays, East car park has 21 bays, Royal Victoria Multi-Storey 1A has 10 bays, 2A has 14 bays. (See our car park map for more details)

Q: What size are your disabled bays?

A: They are 5.90m x 3.60m

Q: Is your disabled parking free of charge?

A: Any vehicle displaying the disabled blue badge is still required to pay the car park charge.

Q: Are there any cycle racks?

A: There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue, underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total.

There is no charge to use the cycle racks.

Q. Haven’t received your confirmation email?

A. If you have booked parking online, but haven’t received your confirmation email, please check your junk mail / spam folder. If you are unable to locate the message please email ParkingOnline@excel.london for assistance, quoting your registration number.

You must be able to print your ticket and display it in your vehicle during your visit to ExCeL. If you are unable to print your ticket then you cannot pre book parking and you will need to use the onsite pay and display machines to purchase a ticket.

If you have forgotten your ticket, please visit an information desk with your booking confirmation or registration to be issued with a replacement ticket.

Q. Can I cancel my booking?

A. If you would like to cancel your booking please notify ExCeL by emailing parkingonline@excel.london or call 020 7069 4568. 

Cancellation received with less than 48 hours of the booked arrival will not be refundable. Cancellations on the day of booking or after are not refundable.

Q. Can disabled bays be pre-booked?

A. Disabled badge holder visitors can pre-book online and park in a disabled bay subject to availability. If a disabled bay is not available when you arrive, our traffic and parking team will endeavour to find you a space as near as possible to the venue entrance.

For all other enquiries, please email ParkingOnline@excel.london.

Q. I need to change or have made an error with my booking – what do I do?

A. If you need to change the time, date or vehicle registration for your booking, please make a completely new reservation with the correct details to secure a space. Then please email us at ParkingOnline@excel.london with the date, time and vehicle registration number of the booking that needs to be cancelled and we will refund this as quickly as possible.

Q: Where can I claim my lost property?

A: Please go to the security suite which is located by the west entrance down the stairs just after Costa. If you are no longer at the venue, please give our help desk a call on: +44(0) 207 069 4500 or email info@excel.london. 

Q: Where are the cloakrooms located and is there a charge for using them?

A: There are two cloakrooms which are open dependent on the event that you are attending. One cloakroom is in the west end of the venue on level 0 by N4/S4 and one in the east end on level 0. Cloakrooms are open during show hours which vary between events, check the show hours on our What's On listings. 

If you are attending an event in either the Capital Suite or the Platinum Suite, these areas have their own cloakrooms.

The fee is £1 per item for coats and luggage - please be aware we cannot store cameras, laptop equipment or any other electronic devices.

Q: Do you have disabled parking bays and where are they located? 

A: We have a number of disabled parking bays that are spread across the car park.

The Orange under-venue car park has the following spaces:

• Zone 2: 11 bays
  
• Zone 3: 15 bays
• Zone 4: 4 bays
• Zone 8: 12 bays
• Zone 9: 18 bays
• Zone 13: 6 bays
• Zone 14: 28 bays
• Zone 15: 16 bays

Royal Victoria multi-storey car park has the following spaces:

• Zone 1A: 10 spaces
• Zone 2A: 15 spaces

The East car park, when in use, has 20 spaces.

See our car park map for more details

Q: What size are your disabled bays? 

A: They are 5.90m x 3.60m

Q: Is your disabled parking free of charge?

A: Any vehicle displaying the disabled blue badge is still required to pay the car park charge.

Q: Where are the disabled toilets?

A: The disabled toilets are located at the following points:

• Red blocks S9/S10
• N10/N11 level 0
• N4/S4, at the back of the North Halls
• South Gallery level 2 and the dock edge on Level 0
• Platinum Suite - levels 2 and 3
• Prince Regent walkway
• Level 0 East
• Capital Suite level 2 and 3

Need more information in advance of your visit? Please contact info@excel.london or connect with us on Twitter. 

Q: Do you have changing facilities? 

A: We have worked with Changing Places to create an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please ask our customer service desk if you need to use the facilities.

Q: Can I rent a wheelchair?

A: ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to one of our security concierge for assistance. Please note that unfortunately we are unable to offer pre-booking for these chairs which will be available on a first come, first serve basis.

Q: Can I rent a mobility scooter?

A: Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow. All you need is a form of ID which will be held as surety for the daily period of the loan.

For more information regarding accessibility here at ExCeL London please click here.

Q: Do you have ATMs?

A: There are two Note ATMs near the west entrance of the venue by Costa and Panini Pronto, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.

Q: Do you have a foreign currency ATM?

A: There is a Travelex ATM by the S11 entrance on the boulevard.

Q: Is there a map of the venue?

A: If you require a map of the venue please contact info@excel.london. 

Q: Is there anywhere I can change money?

A: There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and has its own Bureau de Change.

Q: Do you have a foreign currency ATM?

 A: There is a Travelex ATM by the S11 entrance on the boulevard.

Q: Is there anywhere that can help me with photocopying or other business services?

 A: There is a shop on level 0 at the bottom of the stairs near N4/S4 which sells a range of stationery items and can also do photo copying and faxing. This shop has its own Bureau de Change.

Q: Where is the cable car? 

 A: The cable car is about 600m from the west of the venue opposite Royal Victoria DLR station.

Q: When does the cable car run?

A: The cable car has a different timetable running in winter and in summer:

 *Please be aware that adverse weather conditions may affect running times.

Need more information in advance of your visit? Connect with the Emirates Airline Cable Car team on Twitter. 

Q: Can I charge my devices at the venue and how much does it cost?

A: There are charge boxes for phones located east and west of the venue near the entrances. The cost is £1.50 for 30 minutes and £2.00 for 50 minutes.

Q: Where is the nearest pharmacist?

A: There is a pharmacist on Freemasons Road, which is located on the other side of Custom House DLR station.

Q: Are there any cycle racks?

A: There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total.

There is no charge to use the cycle racks.

Q: Are dogs permitted at ExCeL London?

ExCeL welcomes all guidance and assistance dogs. No other dogs/pets permitted.

Q: Where are the baby changing facilities?

A: There are baby changing facilities on level 0 in both the male and female toilets in the boulevard. In the ICC area (The east end of the venue) the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets.

The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.

Q: Do you have a family room?

A: The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.

Q: Where is the first aid point?

A: You can approach any of our ExCeL team who can help you with a medical emergency or go to level 0 on the boulevard and down the stairs by N4/S4.

Q: Do you have any logistic services at ExCeL?

A: Agility Fairs & Events are based on site, please call +44 (0)20 7069 5321 or email: GNewell@agilitylogistics.com

Q: Where can I purchase an Oyster Card near the venue? 

A: You can buy an Oyster Card at any underground station, the closest to ExCeL London is Canning Town. Contactless credit and debit cards can also be used to travel on travel on tube, DLR, London Overground, buses and most National Rail services in London for the same price as an Oyster fare.

Hoverboards, skateboards, segways, scooters, rollerblades, and bicycles are not permitted for use within the venue or the Boulevard. 

Q: Are there any post boxes near ExCeL?

A: There are two post boxes one at the west of the venue by the taxi rank and one at the entrance at the east by the taxi rank.

Q: Is there a prayer room?

A: The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

E-cigarettes and vaping are not permitted within the venue.

These can be used outside the venue only.

ExCeL London operates a no smoking policy throughout the venue. 

Smoking is permitted outside the venue. 

Q: Where is the nearest supermarket?

A: There is a Tesco Express about 600m from the west entrance to the venue.

Q: What is the nearest station to ExCeL?

A: ExCeL has two DLR stations, Custom House for events taking place in the west of the venue and Prince Regent for those taking place in the east.  We’d advise checking the details of your event before you travel. You can follow our Twitter account for information about which DLR is closest to your event entrance, as we usually tweet this information on the morning of an event.

Q: Where is the traffic office located?

A: The traffic office is parallel to the venue along Sandstone Lane (see our car park map for more details)

Do you have a whistleblowing facility?

ExCeL London’s whistleblowing hotline has been designed to allow anyone to raise genuine issues of malpractice or impropriety at ExCeL. The hotline is to be used exclusively to report possible illegal, unethical, or improper conduct when the normal channels of communication have proven ineffective or difficult.

The hotline, operated by an independent company Expolink Europe Ltd., is available 24/7 and can be used in confidence.  You can use 0800 374 199, a toll free number when dialled in the UK or from outside the UK use +44 1249 661 808 for an international collect or reverse charge call.   

You can also email details of your concern to excellondon@expolink.co.uk or submit a report by visiting www.expolink.co.uk/excellondon

Q: Is there free WiFi ?

A: At ExCeL we have free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi' using our standard log in, or via LinkedIn, Facebook, or Twitter.

Q. How can I purchase ticket for the event I am interested in?

A. ExCeL London does not manage ticket sales or allocations. We recommend contacting the event organisers for the event you are interested in. Their details can be found on ‘What’s On’ page.

Q. I have purchased tickets for the event held at ExCeL but have not received them. Can you help?

A. We recommend that you contact the organiser or organisation who sold you tickets. The event organiser details can be found on ‘What’s On’ page. If you cannot see the event listed, please contact us info@excel.london .

Q. When is the venue open?

A. Opening hours vary depending on which events are being hosted. For more information about the event you are attending, please visit our ‘What’s On’ page for more information.

Q. What are the options for eating and drinking onsite?

A. ExCeL London has over 40 onsite cafés, bars and restaurants, including numerous concessions within the venue itself. There are restaurants with table-service for more formal dining as well as grab and go option. For further information visit food and drink page.

Q. Which food outlets will be open during my visit to ExCeL?

A. Opening hours will differ based on which events are in the venue. To find out what is open when you come to ExCeL, please visit food and drink page.

Q. Do you have gluten free options at the venue?

A. We are pleased to inform you that there are number of retail outlets located within our venue that offer a gluten-free food option. For more information please visit food and drink page and use the filter option to select outlets catering your requirements.

Q. Do coffee shops and food vendors at ExCeL offer a discount for bringing a reusable cup?

A. Yes, if you bring a reusable cup, you can enjoy discounts on hot drinks at a wide variety of places within the venue. Please visit food and drink page and use the filter option to see which vendors offer a discount.

Q. Where can I stay while attending an event at ExCeL London?

A. We have a number of hotels located very close to the venue, for more information please visit hotels page.

Q. Where could I go with my team for a drink or for dinner?

A. You can experience more of London by exploring our range of hand-picked restaurants and bars. Whether you’re in the mood for fine dining or a relaxed pub atmosphere, browse our recommendations.

Q. What else can I do in the area after the event is over?

A. London is a thriving city with cultural sites, restaurants and attractions. Make the most of your time here and explore, no matter how many times you visit, there’s always something new to see. For more information about the local area and beyond please visit recommendations.

Q. Is there anywhere to refill my water bottle?

A. Yes, there are four water refill stations located by the East and West Entrances as well as by the halls S4 and S7.