Visitor
Your SAFETY at ExCeL
At ExCeL London, the health and wellbeing of everyone who visits our venue is our number one priority. We've been working with professional bodies to develop our guidelines, aligned to those in place in other public spaces in the UK.
Playing your part to keep events safe
Entry
Proof of double vaccination, Covid-19 antibodies or negative lateral flow test (within the last 48 hours) is mandatory to gain entry. Please note, UK-based visitors can use their NHS Covid Pass, and international visitors, the equivalent from their country of origin.*
Facemasks
Wearing a face covering is mandatory for everyone coming in to the venue.
Social distancing
You are encouraged to observe social distancing.
Hand sanitiser
Please use the hand sanitiser stations located throughout the venue.
*Unless exempt. We are no longer able to allow access to those visitors who self-declare an exemption from being vaccinated or tested. Please click here to find out more information including how to apply for the NHS COVID Pass to prove that you’re exempt.
If you have any questions, please get in touch at
info@excel.london or visit www.excel.london/reopening
If you are coming to an event from outside the UK
Anyone travelling from outside the UK will need to take a PCR test within 48 hours of being in the UK. We would recommend that you book to have your test as soon as you land. There are testing centres at all the London international airports and London St Pancras International station, if you are arriving on the Eurostar service. The nearest testing centres to ExCeL London (for PCR tests) are at London City Airport and The O2 as well as at Westfield Stratford City (click here for more information).
The ExCeL Cleaning Team has been trained to deliver enhanced cleaning procedures:
- All touch points are regularly wiped with chlorine-based cleaning fluid.
- All bathrooms are checked and maintained by a dedicated team of cleaners.
- We have installed a Nimlok Entry Management System (NEMS) at the entrances to all bathrooms, located along the boulevard, to assist with managing the flow of people.
- Specific waste management procedures are in place to manage the safe disposal of PPE and testing materials.
Managing fresh air flow:
Ventilation has been increased in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations.
• Fresh air supply has been improved by increasing the size and speed of fans, as well as the installation of new pipes.
• There is a regular maintenance programme in place, which ensures double the amount of statutory checks are carried out. Filters are replaced regularly.
• CO2 monitors have been installed in client facing areas. These monitor air conditions and provide an indication of whether capacity should be reduced. These are not alarmed but will support writing an effective risk assessment.
FAQs
What is required to gain entry into ExCeL?
Proof of double vaccination, Covid-19 antibodies or negative lateral flow test is mandatory to gain entry into the venue. Please note, UK-based visitors can use their NHS Covid Pass, and international visitors, the equivalent from their country of origin.
Where is the nearest testing centre for PCR tests?
The nearest testing centres (for PCR tests) are at London City Airport and The O2, click here for more information.
What is required to gain entry for those under 18?
In line with government guidance, visitors under the age of 18 are not required to prove COVID status: www.gov.uk/guidance/nhs-covid-pass#children .
Are face coverings mandatory?
Wearing a face covering is mandatory for everyone coming in to the venue.
How will ExCeL manage ventilation?
Ventilation has been increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations.
Will ExCeL provide sanitiser stations?
Hand sanitisers will be provided throughout the public areas of the venue.
What ExCeL’s cleaning regime?
Our Cleaning team have been trained to deliver enhanced cleaning. All touch points, as well as seating in conference and meeting areas, are regularly wiped with chlorine-based cleaning fluid. All bathrooms are checked and maintained by a dedicated team of cleaners. We have installed a Nimlok Entry Management System (NEMS) at the entrances of all bathrooms, located along the boulevard, to assist with managing the flow of people. Specific waste management procedures are place to manage the safe disposal of PPE and testing materials.
How will catering operate?
We have some exciting new food and drink retail units on the Boulevard, the central concourse of the venue. During some events the retailers will be serving in the event halls themselves, giving you more choice of where you buy and eat your food. There is something to suit everyone whether that be taste, dietary requirement or budget. Please note that all transactions for food and beverage will now be cashless. For more information about the retail units, opening times and the menus, please visit: www.excel.london/visitor/food-drink
Watch this video to see how you can access the NHS Covid Pass (for UK residents only). You may be asked to show this when you attend an event anywhere in England.
