Your SAFETY at ExCeL

If you would like to know more about our cleaning regime, then read on.

• This includes ensuring all touch points are regularly wiped with chlorine-based cleaning fluid, as well as seating in conference and meeting areas.
• All bathrooms will be allocated to a specific event and checked and maintained by a dedicated team of cleaners. Part of their role will be to manage queuing to use the bathroom facilities.

• Specialist cleaning, including enhanced cleaning and fogging, will be carried out after each event closes and before the next event opens. 
• Specific waste management procedures, in line with Public Health England, will be in place to manage the safe disposal of PPE.

FAQs

Are face coverings mandatory?

Face coverings are a condition of entry. Guests will not be allowed to enter the venue unless they are wearing a suitable face covering. Socially distanced seated areas will be available for the consumption of food and drink – face coverings are not mandatory in these areas. In line with government guidance, children under the age of 11 or guests with certain medical conditions will be exempt from wearing face coverings.

Is there a one-way system in place?

There is a one-way system in place with crossover points. You’ll find clearly marked directional signage.

How will ExCeL manage ventilation? 

Ventilation will be increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations. We have altered our air handling units to draw in fresh air, as opposed to recirculating air.

Will ExCeL use fogging?

Fogging machines will be placed in the air handling units in all of the Event Halls. The machines spray a dry mist of didecyldimethylammonium chloride (along with other components) which kills 99.9% of bacteria, fungi, and viruses, including norovirus, influenza. and E. coli. The substance is non-toxic and leaves a pleasant odour. 

What is ExCeL cleaning regime?

The ExCeL Cleaning Team has new cleaning procedures that include ensuring all touch points, as well as seating in conference and meeting areas, are regularly wiped with chlorine-based cleaning fluid. All bathrooms will be allocated to a specific event and checked and maintained by a dedicated team of cleaners. Part of their role will be to manage queuing to use the bathroom facilities. Specific waste management procedures, in line with guidance from Public Health England, will be in place to manage the safe disposal of PPE.

How will catering operate?

Hospitality, stand catering and retail services will be provided in line with latest government guidance, working closely with ExCeL London Hospitality and the boulevard retailers. To help maintain social distancing, additional retail units will be open across the venue. Suitable queuing systems will also be in place. Menus have been reviewed and no open products will be served. All transactions for food and beverage will be cashless. Food preparation areas will be regularly inspected and a new ‘COVID-19 safe to trade audit’ has been introduced.

What signage will be in place?

Signage displaying key messages, in line with the latest government advice, will be in place throughout the venue. Reminders to regularly wash hands, not exchange business cards and refrain from personal greetings (a handshake or a hug) will be in place throughout the venue. Relevant markers and one-way systems will be installed in public areas, including the central boulevard, networking spaces outside conference rooms, toilets, lifts, and cloakrooms, to help everyone keep a safe distance.

Will ExCeL provide sanitiser stations?

Hand sanitisers will be provided throughout the public areas of the venue.

Will ExCeL be using temperature checking?

At this time there is no temperature checking on arrival at the venue although the organiser of your event may choose to introduce it at the registration area.

Will ExCeL have additional stewards?

There will be additional stewards on the boulevard to offer assistance and help with any questions and wayfinding.

What cloakroom facilities will be available?

You are advised to limit what you bring in terms of bags and luggage, as cloakroom facilities may be limited.