For exhibitor queries please contact,
+44 (0)20 7069 4400
Please speak with your ExCeL London account manager.
We always recommend that exhibitors order services in the Advanced payment window: within 28 days of the first day of tenancy for the event.
Our approach is to be as flexible as possible in terms of our refund and reschedule policy for service orders, however from 28 days out from the first day of event tenancy we are liable for costs incurred to enable us to deliver orders on time and to a high standard.
If the exhibitor or their representative notifies the Exhibitor Services Team of their order cancellation:
*If you are uncertain as to the first day of tenancy of the event please contact email@example.com