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Here are answers to questions you or your delegates, visitors or exhibitors may have. If you have any other questions, please do not hesitate to get in touch.


What is required to gain entry into ExCeL?

Our entry policy does not require any visitor to show their Covid status; however, we are ready to reintroduce checks at the request of any organiser or if the Government guidance changes. We would recommend that, if you haven't already, you contact the organiser for their entry requirements.


Are face coverings required?

It is no longer mandatory to wear a face covering in public, however we welcome and encourage visitors to continue to wear one in crowded indoor spaces.


How do I manage my floorplan and aisles?

You ExCeL Event Manager will work with you to review both your floorplan and RAMS to ensure that the latest guidance is adhered to.


How will ExCeL manage ventilation? 

Ventilation will be increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations. 


What is ExCeL cleaning regime?

The ExCeL Cleaning Team have been trained to deliver enhanced cleaning procedures. All touch points, as well as seating in conference and meeting areas, are regularly wiped with chlorine-based cleaning fluid. All bathrooms are checked and maintained by a dedicated team of cleaners. Specific waste management procedures are in place to manage the safe disposal of PPE and testing materials.


How will in-hall and stand cleaning be managed?

ExCeL will continue to have responsibility for cleaning organiser offices and aisles. Cleaning in these areas will be conducted using a chlorine-based cleaning fluid. Any other cleaning services can be quoted for, including the option to have a dedicated cleaner. Exhibitors are responsible for stand cleaning. If an exhibitor requires a dedicated cleaner this can be arranged via your Event Manager, at cost.

How will catering operate?

We have some exciting new food and drink retail units on the Boulevard, the central concourse of the venue. During some events the retailers will be serving in the event halls themselves, giving you more choice of where you buy and eat your food. There is something to suit everyone whether that be taste, dietary requirement or budget. Please note that all transactions for food and beverage will now be cashless.


Will ExCeL provide sanitiser stations?

Hand sanitisers will be provided throughout the public areas of the venue, including the lorryway.


Will ExCeL be using temperature checking? 

At this time, we do not intend to introduce temperature checking. If you would like to use temperature checking, please discuss this with your Event Manager.


Who should I discuss additional tenancy requirements with?

Please discuss tenancy requirements with your Event Manager. Additional tenancy space is subject to availability.


Will ExCeL have additional stewards?

We will have additional stewards on the boulevard to offer assistance and help with any questions and wayfinding.


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