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Here are answers to questions you or your delegates, visitors or exhibitors may have. If you have any other questions, please do not hesitate to get in touch.


Are face coverings mandatory?

Face coverings are a condition of entry. Guests will not be allowed to enter the venue unless they are wearing a suitable face covering. Socially distanced seated areas will be available for the consumption of food and drink – face coverings are not mandatory in these areas. In line with government guidance, children under the age of 11 or guests with certain medical conditions will be exempt from wearing face coverings.


What’s the process for managing the central boulevard?

There will be a one way system in place with crossover points at key intersections. Clear directional signage will be in place to support this.


How do I manage my floorplan and aisles?

You ExCeL Event Manager will work with you to review both your floorplan and RAMS to ensure that the latest guidance is adhered to.


How will ExCeL manage ventilation? 

Ventilation will be increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations. We have altered our AHU to draw in fresh air, as opposed to recirculating air.


Will ExCeL use fogging?

Fogging machines will be placed in the air handling units within all of the Event Halls. They are switched on via the Building Management System at an agreed time. The machines spray a dry mist of didecyldimethylammonium chloride (along with other ingredients) which kills 99.9% of bacteria, fungi, and viruses, including norovirus, influenza. and E. coli.  The substance is non-toxic and leaves a pleasant odour. We plan to operate this service every evening when an event is in tenancy. 


What is ExCeL cleaning regime?

The ExCeL Cleaning Team have been trained to deliver new cleaning procedures. This includes ensuring all touch points, as well as seating in conference and meeting areas are regularly wiped with chlorine-based cleaning fluid. All bathrooms will be allocated to a specific event and checked and maintained by a dedicated team of cleaners. We have installed a Nimlok Entry Management System (NEMS) at the entrances of all bathrooms, located along the boulevard, to assist with managing the flow of people. Specific waste management procedures, in line with guidance from Public Health England, will be in place to manage the safe disposal of PPE.


How will in-hall and stand cleaning be managed?

ExCeL will continue to have responsibility for cleaning organiser offices and gangways. Cleaning in these areas will be conducted using a chlorine-based cleaning fluid. Any other cleaning services can be quoted for, including the option to have a dedicated cleaner. Exhibitors are responsible for stand cleaning. If an exhibitor requires a dedicated cleaner this can be arranged via your Event Manager, at cost.

How will catering operate?

Hospitality, stand catering and retail services will be provided in line with latest government guidance, working closely with ExCeL London Hospitality and our boulevard retailers. To help maintain social distancing, we will open additional retail units across the venue. Suitable queuing systems will also be in place. Menus have been reviewed and no open products will be served. All transactions for food and beverage will be cashless. Food preparation areas will be regularly inspected and a new ‘COVID-19 safe to trade audit’ has been introduced.


What signage will be in place?

Signage displaying key messages, in line with the latest government advice, will be in place throughout the venue. Reminders to regularly wash hands, not exchange business cards and refrain from personal greetings (a handshake or a hug) will be in place throughout the venue. Relevant markers and one-way systems will be installed in public areas, including the central boulevard, networking spaces outside conference rooms, toilets, lifts, and cloakrooms, to help everyone keep a safe distance.


Will ExCeL provide sanitiser stations?

Hand sanitisers will be provided throughout the public areas of the venue, including the lorryway. There is an expectation that all organisers and exhibitors will provide their own sanitiser for their offices, in-hall aisles and stands.


Will ExCeL be using temperature checking? 

At this time, we do not intend to introduce temperature checking. If you would like to use temperature checking, please discuss this with your Event Manager.


Who should I discuss additional tenancy requirements with?

Please discuss tenancy requirements with your Event Manager. Additional tenancy space is subject to availability.


Will ExCeL have additional stewards?

We will have additional stewards on the boulevard to offer assistance and help with any questions and wayfinding.


What cloakroom facilities will be available?

We are currently reviewing cloakroom operations. Guests are advised to limit what they bring in terms of bags and luggage, as cloakroom facilities may be restricted.

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