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Here are answers to questions you or your delegates, visitors or exhibitors may have. If you have any other questions, please do not hesitate to get in touch.


What is required to gain entry into ExCeL?

Proof of double vaccination, Covid-19 antibodies, or a negative lateral flow test (within the last 48 hours) will be required to gain entry into the venue. Please note, UK-based visitors can use their NHS Covid Pass, and international visitors, the equivalent from their country of origin.


Are face coverings required?

We recommend that anyone visiting or working inside the venue wears a face covering, unless they are exempt. 


How do I manage my floorplan and aisles?

You ExCeL Event Manager will work with you to review both your floorplan and RAMS to ensure that the latest guidance is adhered to.


How will ExCeL manage ventilation? 

Ventilation will be increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations. 



What is ExCeL cleaning regime?

The ExCeL Cleaning Team have been trained to deliver new cleaning procedures. This includes ensuring all touch points, as well as seating in conference and meeting areas, are regularly wiped with chlorine-based cleaning fluid. All bathrooms will be allocated to a specific event and checked and maintained by a dedicated team of cleaners. Specific waste management procedures are in place to manage the safe disposal of PPE and testing materials.


How will in-hall and stand cleaning be managed?

ExCeL will continue to have responsibility for cleaning organiser offices and aisles. Cleaning in these areas will be conducted using a chlorine-based cleaning fluid. Any other cleaning services can be quoted for, including the option to have a dedicated cleaner. Exhibitors are responsible for stand cleaning. If an exhibitor requires a dedicated cleaner this can be arranged via your Event Manager, at cost.

How will catering operate?

Hospitality, stand catering and retail services will be provided in line with latest government guidance, working closely with ExCeL London Hospitality and our boulevard retailers. 



Will ExCeL provide sanitiser stations?

Hand sanitisers will be provided throughout the public areas of the venue, including the lorryway. There is an expectation that all organisers and exhibitors will provide their own sanitiser for their offices, in-hall aisles and stands.


Will ExCeL be using temperature checking? 

At this time, we do not intend to introduce temperature checking. If you would like to use temperature checking, please discuss this with your Event Manager.


Who should I discuss additional tenancy requirements with?

Please discuss tenancy requirements with your Event Manager. Additional tenancy space is subject to availability.


Will ExCeL have additional stewards?

We will have additional stewards on the boulevard to offer assistance and help with any questions and wayfinding.


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