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Providing a unique venue experience

At ExCeL accessibility is important — helping to provide an enjoyable event for everyone.

ExCeL is a large venue and our central boulevard is 600m long. Please visit our What’s on page, check our Twitter page, or call our information line on +44 (0)20 7069 5000 for advice on the closest recommended entrance and DLR station for the event that you are attending.

There are* 85 bays suitable for disabled drivers on-site across Orange car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.

Please note: the Orange car park only permit vehicles up to a maximum of 1.9 metres height. 

All public entrances allow for access by wheel chair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

Lift control panels are located at a height which can be easily reached by someone in a wheelchair. All lifts have a visual indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers’ offices.
 
All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm.

Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface.

Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.

Wheelchair hire at ExCeL London

ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to one of our security concierge for assistance.

Please note it is not possible to pre-book wheelchairs as they are available on a first come, first served basis. A form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan.

Mobility scooter hire at ExCeL London

Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow.
All you need is a form of ID which will be held as surety for the daily period of the loan.

 

Accessible changing facilities

ExCeL London has worked with Changing Places to create an accessible changing facility which is located close to the East entrance near the Prince Regent DLR station.

Guide dogs

ExCeL welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted. 

If you wish to advise us of your planned visit, please contact info@excel.london .

Personal support animals

The wellbeing of our visitors is important to us and therefore we endeavour to welcome personal support animals to the venue during events. 

Some events may however have restrictions, where the organiser may have assessed that the specific nature of the event would not be a suitable environment for support animals. 

 

In order to support visitors wishing to bring personal support animals to the venue and to ensure smooth entry for those animals permitted, we ask visitors to contact the event organiser directly in advance via email, copying in info@excel.london . Organiser contact details can be found on the event website via our listings here.

Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the action of their animal, which will need to be kept under control and on a lead, harness, or in a pet carrier at all times.

Event accredited animals

Some events hosted at ExCeL London will require exhibitors, attendees, or participants to enter the venue with an animal as part of a display, competition or exhibition.

Animal accreditation for events of this nature will be issued by the event organiser who can be contacted via the event website, you can find the organiser website from the event listing available here. You can also contact us via info@excel.london if you have any further questions.

 

 

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

All reception counters, bars and self-service counters and the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

Visitors with hearing and sight disabilities can find information about the event which they wish to visit by using the prominent visual displays that are situated inside the Central Boulevard.

Provision has been made for non-visual indication of stair locations for those with impaired vision.

Should you wish to plan some assistance ahead of your visit, please contact us via email at: info@excel.london indicating the level of assistance you require, and we will do our utmost to offer our support during your visit.

ExCeL London is fully committed to assisting those who have specific access requirements.

For further advice please call our information line on +44 (0)20 7069 5000 or email info@excel.london

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