Excel have worked with Changing Places to create an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please note the room has a RADAR key operated lock.
Click here for more information and photos.
Mobility scooters are free of charge to hire. They are subject to availability, so please use this link to select the dates and aid you need.
Wheelchairs are free of charge to hire. They are subject to availability, so please use this link to select the dates and aid you need.
There are* 80 bays suitable for accessible drivers on-site across Orange car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.
Please note: the car park only permit vehicles up to a maximum of 1.9 metres height. Please email parkingonline@excel.london if you require a disabled space for a taller vehicle.
There are 40 accessible toilets located throughout the building for visitors with disabilities. You’ll find them near the Business Services Centre on Level 0, between Hall Entrances N4 and S4, at the ICC Conference Suites on Level 3, and near the restaurants and cafes on Levels 1 and 2.
Click here to see the map of accessible toilets with left-hand and right-hand transfer options across the venue. Please note: Opening hours may vary depending on the events taking place at the time of your visit.
Excel welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted.
If you wish to advise us of your planned visit, please contact accessibility@excel.london .
The wellbeing of our visitors is important to us and therefore we endeavour to welcome personal support animals to the venue during events.
Some events may however have restrictions, where the organiser may have assessed that the specific nature of the event would not be a suitable environment for support animals.
In order to support visitors wishing to bring personal support animals to the venue and to ensure smooth entry for those animals permitted, we ask visitors to contact the event organiser directly in advance via email, copying in accessibility@excel.london . Organiser contact details can be found on the event website via our listings here.
Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the action of their animal, which will need to be kept under control and on a lead, harness, or in a pet carrier at all times.
Some events hosted at Excel London will require exhibitors, attendees, or participants to enter the venue with an animal as part of a display, competition or exhibition.
Animal accreditation for events of this nature will be issued by the event organiser who can be contacted via the event website, you can find the organiser website from the event listing available here. You can also contact us via accessibility@excel.london if you have any further questions.