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Providing a unique venue experience

At ExCeL accessibility is important — helping to provide an enjoyable event for everyone.

There are two stations adjacent to the venue - Custom House and Prince Regent, both of them are step-free. Click here to see TfL step-free station map to plan your journey. 

Please visit our What’s on page or email accessibility@excel.london for advice on the closest recommended entrance and DLR station for the event that you are attending.

ExCeL is a large venue and our central boulevard is 600m long. All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

Changing Places

ExCeL have worked with Changing Places to create an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please note the room has a RADAR key operated lock.

Click here for more information and photos.

Mobility scooter hire at ExCeL London

Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow.
A physical form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan.

Wheelchair hire at ExCeL London

Wheelchairs are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow.
A physical form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan.

Disabled Parking

There are* 80 bays suitable for disabled drivers on-site across Orange car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.

Please note: the Orange car park only permit vehicles up to a maximum of 1.9 metres height. Please email parkingonline@excel.london if you  require a disabled space for a taller vehicle.

 

 

 

Disabled toilets

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

Click here to see the map of left-hand transfer and right-hand transfer disabled toilets across the venue. Please note: opening hours are subject to the events in tenancy at that time of your visit. 

Guide dogs

ExCeL welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted. 

If you wish to advise us of your planned visit, please contact accessibility@excel.london .

Personal support animals

The wellbeing of our visitors is important to us and therefore we endeavour to welcome personal support animals to the venue during events. 

Some events may however have restrictions, where the organiser may have assessed that the specific nature of the event would not be a suitable environment for support animals. 

 

In order to support visitors wishing to bring personal support animals to the venue and to ensure smooth entry for those animals permitted, we ask visitors to contact the event organiser directly in advance via email, copying in accessibility@excel.london . Organiser contact details can be found on the event website via our listings here.

Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the action of their animal, which will need to be kept under control and on a lead, harness, or in a pet carrier at all times.

Event accredited animals

Some events hosted at ExCeL London will require exhibitors, attendees, or participants to enter the venue with an animal as part of a display, competition or exhibition.

Animal accreditation for events of this nature will be issued by the event organiser who can be contacted via the event website, you can find the organiser website from the event listing available here. You can also contact us via accessibility@excel.london if you have any further questions.

 

 

We recognise The Hidden Disabilities Sunflower scheme, supporting venue visitors who are living with non-visible disabilities and choose to wear the Sunflower.


Click here to find out more.

Other venue facilities and features

  • Provision has been made for non-visual indication of stair locations for those with impaired vision. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface.
  • Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.
  • Self service equipment such as cash point machines are located at levels suitable to wheelchair users. Bars and self-service counters and the seating areas are accessible to wheelchair users.
  • Pictographic signs and symbols have been used to guide people around the building.
  • Access to the main entrance of the building from the onsite carpark is via designated walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.
  • Lift control panels are located at a wheelchair friendly height. All lifts are large enough for wheelchair users and another person and all lifts have braille and tactile buttons. They also have a visual indication of the floor reaches and an intercom facility activated by an alarm button. 

 

ExCeL London is fully committed to assisting those who have specific access requirements.

For further advice please email accessibility@excel.london

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