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Providing a unique venue experience

Disabled visitors should be afforded the same opportunities as able-bodied visitors. We require organisers to ensure that exhibition stands are easily accessible to visitors using wheelchairs.

The venue

ExCeL is a large venue and our central boulevard is 600m long. Please visit our What’s on page, check our Twitter page, or call our information line on +44 (0)20 7069 5000 for advice on the closest recommended entrance and DLR station for the event that you are attending.

 

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Please be aware that during the closure of Custom House for ExCeL, disabled visitors are advised to access the venue via Prince Regent station and the east entrance to the venue.

Wheelchair hire at ExCeL London

ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both the West and East information desks, however please note that we are unable to offer pre-booking. If you require a mobility scooter, these can be hired from our transport partner Europcar.

A form of ID (such as a driving licence, a passport, etc.) is required upon hire as a security measure. Please feel free to contact us via info@excel.london with any queries about wheelchair hire.

There are 155 bays suitable for disabled drivers on-site across ExCeL's car parks. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.

All public entrances allow for access by wheel chair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

Lift control panels are located at a height which can be easily reached by someone in a wheelchair. There are Braille and tactile buttons. All lifts have a visual and voice indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers’ offices.
 
All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm.

Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface. Non-slip flooring has been used throughout the building.

Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Centre, the break-out rooms, the conference suites on Level 3 and the restaurants and cafes on Level 0 and Level 2.

All reception counters, bars and self-service counters and at least half the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

Visitors with hearing and sight disabilities can find information about the event which they wish to visit by using:

The prominent visual displays that are situated inside the Central Boulevard.

The Information Desks sited at either end of the Boulevard.

Provision has been made for non-visual indication of stair locations for those with impaired vision.

ExCeL London customer service staff have completed visual awareness training so that we can provide practical guidance to blind and visually impaired visitors.

Should you wish to plan some assistance ahead of your visit, please contact us via email at: info@excel.london indicating the level of assistance you require, and we will do our utmost to offer our support during your visit.

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Thanks to our partnership with Europcar, we have services that can greatly enhance the experience of visitors with restricted mobility. Europcar can provide mobility scooters for hire at the venue from the Mobility Centre on the main Boulevard. These are charged at a flat rate of £20 per day. A security deposit will apply.

Please feel free to book in advance by emailing your request to mobilityservices@europcar.com or by calling +44 (0)371 384 9904 and selecting option 2 then option 2 again, or clicking on this link

Book mobility services

Accessible changing facilities

ExCeL London has worked with Changing Places to create an accessible changing facility which is located close to the east entrance near the Prince Regent DLR station.

The room is locked but the key can be picked up nearby at the Level 1 east information desk.

ExCeL London is fully committed to assisting those who have more detailed and specific access information or requirements.

For further advice please call our information line on +44 (0)20 7069 5000 or email info@excel.london

Guide dogs

ExCeL welcomes all guide and assistance dogs. Guide dog and assistance dog owners have important rights under the Equality Act 2010 meaning assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue.