We offer flexible pricing to suit your booking timeline; secure the best value by booking early, or take advantage of our last‑minute options.

Advance Rate: Enjoy our best value by booking 28+ days ahead of the tenancy start date.
Standard Rate: Available for bookings made up to 14 days before the tenancy starts.
Late Rate: Last‑minute bookings (within 7 days of tenancy starting) – we’ll confirm availability right away.

Please note: Orders are confirmed once availability is secured and full payment is received, ensuring prompt processing and delivery.

Wireless Policy

At Excel London, we ask that no unauthorised wireless routers are in use, as they may interfere with the venue's own network, leading to potential network disruptions and compromised performance for all. We have a range of services available, but if you do have bespoke network requirements, we recommend speaking to our team at itcorgservices@excel.london, who will be able to advise on the best solution. Our policy on wireless devices can be found here.

Venue-wide Wi-Fi

Price is for the duration of the event. Up to 8mbps upload/download speed.
You will need a device with a web browser to log in, and 5ghz compatible.
A username and password will be provided on the order confirmation.

Local Wi-fi

Hired access point for 10 users, range of 40sqm via wireless LAN.
Allows cross-communication with own SSID (16 characters max).
Users disconnect when outside range. Up to 8mbps upload/download speed.

Internet connection (LAN)

Price is for the duration of the event. Comes with a 9m Ethernet cable with RJ45 termination.
The private IP address is behind the Excel London firewall.

Internet connections above 10mbps will be outside our firewall with no restrictions. For higher bandwidths, please contact exhibitororders@excel.london

Internet connection (LAN) with public IP address
The IP addresses are outside the firewall with no connection restrictions.

Multiple device packages (LAN)
Extend the number of connected devices with a network switch, additional IP addresses, and cables.

Network Switch

10/100 Ethernet hub for networking multiple devices. UK plug provided.
1 port required for line in. Additional cables and IP addresses required for multiple devices.

When ordering cabled services

All cabled services are supplied from a floor duct, with 9 metres of ethernet cable. Please ensure to supply a plan for the preferred location.

Hardline services will be installed at the nearest designated duct, as indicated in the marked plans, prior to tenancy where feasible. The stand builder is responsible for ensuring the services are positioned correctly, unless prior approval has been obtained from the Excel IT Account Manager.

Please note that you are liable for a full recharge of the item ordered if the location is submitted incorrect.

Summary of terms & cancellation policy

• Please note that you are liable for a full recharge of the item ordered if the location submitted is incorrect.
• Excel London reserves the right to adjust pricing for any service during 2025. Subject to payment being received by Excel London in respect of the service within 28 days of the date of the order confirmation, the price quoted on the order confirmation for that service will be honoured.

If the exhibitor, organiser, or their representative notifies the Exhibitor Services Team of their order cancellation:

• 28 days or more prior to the first day of the event tenancy*, a refund or credit of 100% of the order value is offered.
• 27 to 8 days prior to the first day of the event tenancy*, a refund or credit of 50% of the order value is offered.
• Within 7 days prior to the first day of the event tenancy*, no refund or credit will be offered.

*If you are uncertain as to the first day of tenancy of the event please contact exhibitororders@excel.london

To discuss any requirements, please email our team at itcorgservices@excel.london. The office is open from Monday to Friday 09:30-17:00hrs.