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Courier Delivery

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Deliveries will not be accepted outside the tenancy times specified in the event timetable. Couriers should follow the same directions (outlined below) to get to the venue, however they are not required to book a time slot for access. When they arrive, couriers will be instructed to go to a waiting area where a representative from the exhibiting company must meet them to receive the goods. 

If no one from the exhibitor team is available, please make arrangements for [the official shipping contractor] to receive the goods on your behalf - details can be found in the contacts section of this manual. Neither Excel nor the organiser will accept goods on your behalf.

 

Arriving onsite to access loading bays

Please have either a printed copy or be able to present the vehicle booking electronically on arrival at the Traffic Marshalling area. Drivers can wait in their vehicle, and the Excel traffic team will scan the confirmation.

Once granted access to the loading bay, depending on the size of the vehicle, the following time will have been allocated for unloading and leaving the loading bay: small vehicles 30 minutes, transit vans to 12t vehicles 1 hour and 1 hour 30 minutes for 17t, 25t and articulated vehicles.

When the time slot has expired the vehicle will need to be taken off site or parked in the car park.

In the unlikely event of a delay, all drivers must follow the Excel traffic team’s instructions. Please ensure the driver and crew respect our on-site team and remember that abuse directed at any member of staff will not be tolerated and may result in access to the venue being denied.

Forklifting, portering & storage

[XXX] have been appointed as the official contractor for forklifting, lifting, handling and storage at [Event Name].

The official contractor will be onsite during the build-up and break down periods of the show and are available to help with any queries. Please note that there is limited storage available for this show.

If you need assistance or further details please contact [XXX] on the details below: 

[NAME]

[TELE No.]

[EMAIL]

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