Improving efficiency for exhibitors and contractors delivering during build-up and breakdown is an essential factor for a successful event.

ExCeL is adopting Voyage Control, the industry gold standard pre-event booking system for deliveries to the event floor, to ensure clarity in terms of access and to reduce waiting times. This system will also improve operational effectiveness, security and the safety of our on-site teams.

For a seamless process, it is essential that all vehicles needing access to the venue's loading bays are pre-booked on the ExCeL London Vehicle Booking System.

To book your vehicle please visit excel.london.voyagecontrol.com and follow the instructions below on how to make a booking. For more information or if you have any queries please contact ExCeLTraffic@excel.london.

Booking your vehicle

All exhibitors, contractors and event suppliers must book every time they need to access the loading bays, whether during build-up, breakdown or in exceptional circumstances during the event open. This does not apply to couriers.

Exhibitors will be notified by the organiser that the ExCeL Vehicle Booking System is live 21 days prior to the event's first tenancy date. No vehicle will be permitted access to the loading bay without a booking confirmation.

NOTE: Please arrive no earlier than 15 minutes prior to the confirmed booking time. Early arrivals will cause unnecessary delays and congestion.

We recommend using Google Chrome as the booking system requires an up-to-date internet browser. The system will work on mobile devices and smart phones, and has its own dedicated app available through the App Store or Google Play.

To schedule the loading bay slot for the vehicle, please follow the below instructions.

Sign up to the ExCeL London booking system through this link excellondon.voyagecontrol.com.
Select "your event" and your user type.
The stand location can be identified from the floor plan that is shown in the system. Please make a note of the zone colour as you will need this for later in the process.
Select the appropriate event phase (build-up or breakdown) and the date when the vehicle will be on site.
Select the access point (zone colour) and the type of vehicle that is making the delivery.
Once all the details have been entered, press the "Get time" button at the bottom of the page to see the available time slots. Time slots are allocated on a first come first served basis. Time slots and unloading/loading times will vary based on availability, user type and vehicle size.
Once the time slot is selected, please provide the following details:
- Exhibitor company details
- Delivering company details (if different from the above)
- Stand details
- Driver name
- Origin postcode of vehicle
- Vehicle registration number

Please note if the driver details or vehicle registration number are not known at the time of booking, the time slot can still be reserved, and the details provided at a later date. Please note that all details must be completed prior to arriving at the venue.

The time slot will be confirmed by email along with the vehicle pass. Please ensure your driver has this before arriving at the venue. This can be printed or presented electronically.

Once registered on the system, any time you need to book another slot your details will already be stored associated with your username and password. If you need any support using the system or have any questions about its operation, please use the "Support" button in the vehicle booking system itself or email the organiser.

New bookings can be made and details of existing bookings can be amended at any time before arriving at the venue. This means traffic delays can be taken into consideration as the system remains live until the end of that day. If the driver did not make the booking, please make sure they let the administrator know of any delay so the time slot can be amended.

Space-only stands

Contractors building space-only stands are advised that their breakdown booking time is based on when the stand is broken down and ready to load. Do not book the slot for any time before the stand is dismantled as the driver will not be able to stay on the loading bay beyond the allotted time.

Arriving on site to access loading bays

Please present a printed copy or electronic version of the vehicle booking on arrival at the traffic marshalling area. Drivers can wait in their vehicle and the ExCeL Traffic team will scan the confirmation.

Once granted access to the loading bay, depending on the size of the vehicle, you will be given a time allocated for unloading and leaving the loading bay.

When the time slot has expired the vehicle will need to be taken off site or parked in the car park.

In the unlikely event of a delay, all drivers must follow the ExCeL Traffic team's instructions. Please ensure the driver and crew respect our on site team and remember that abuse directed at any member of staff will not be tolerated and may result in access to the venue being denied.

Getting to ExCeL

Make sure the delivery vehicle you are using is booked on the ExCeL London Vehicle Booking System before arriving on site. Please arrive no earlier than 15 minutes prior to the confirmed booking time.

ExCeL is accessed only via Royal Albert Way. Any vehicles approaching the site from the A13/A406 Beckton roundabout should exit onto the A1020 Royal Docks Road until Gallions roundabout. Take the fourth exit onto Royal Albert Way and continue westbound along Royal Albert Way until the ExCeL London roundabout. Vehicles should then go down Sandstone Lane and into the traffic marshalling area to await further instructions from the ExCeL Traffic team.