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Working together to deliver great guest experiences

Welcome to ExCeL London.
This page outlines the way we like to work and what being part of the ExCeL team really means…

If what’s outlined on this page sounds like a great match for you and your work ethic, why not check out our job board to see all the latest job vacancies available here at ExCeL London:

View current vacancies



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Video supplied courtesy of the AEO

 

Our vision

To be the home of world leading events

Everyone should set themselves a target. At ExCeL London, our vision is to be the home of world leading events. We want the very best events in the world to find a home at ExCeL, from global brand showcases and exhibitions to international association meetings, and everything in between.

Our purpose

Working together every day to deliver great guest experiences

Everyone at ExCeL is united by a common purpose. It’s why we’re here. It’s what drives us to do our best every day, working together to deliver the best experience for everyone who comes to our venue.

Our promise

We take every event to heart

Whatever the ambition, we genuinely care about what our clients do and are committed to helping them achieve great things. We work closely with them to understand the right opportunities for growth and use our knowledge and expertise to help events at ExCeL thrive.

We communicate openly

At ExCeL we believe that talking to each other usually gets the best result, so prefer conversations to email.

We talk to each other, we are honest, open and don’t shy away from giving feedback. Communication flows freely across the company and what we hear is consistent. Our Exec team are approachable and keen to listen.

We are one team

At ExCeL we work towards shared goals and can see the part that everyone plays in achieving them. We support each other and know we achieve more together than on our own.

Our teams work hand in hand to deliver great experiences. We go out of our way to help others. This is what enables us to deliver on our promise.

We value, respect and understand each other

At ExCeL we treat everyone with respect. We make the time to get to know and understand each other. We ask questions, listen and don’t jump to conclusions.

We show that we value and respect each other through what we say and do. This doesn’t differ because of hierarchy or department. We all play our part in creating a diverse and inclusive place to work, where people can be themselves.

We take pride in what we do

We care deeply about delivering great experiences for everyone — and it shows in the feedback we get. We take every event to heart.

We put ourselves in our guests’ shoes, understanding their needs, and we care about the detail because we know it makes a difference. We are proud of our achievements and showcase our success.

We are trusted to make decisions

We have a fantastic team of people, we trust each person to do their job. We are clear about how decisions are made. We don’t get every decision right, but when we do make mistakes we focus on finding a solution and on what we can learn.

Managers at ExCeL aim to empower people to deliver to the best of their ability and help them continually grow and develop.

We innovate for tomorrow and the future

Finding ways to innovate is part of everybody’s role at ExCeL. We’ve been incredibly successful but know that if we want to be great we will need to evolve.

We proactively seek out ways to improve and enhance the experience for everyone. We are open to new ways of doing things.

Jamie Harvie

 Senior Event Manager

Started at ExCeL: January 2013

Background: Following University, I spent ten years working in Bristol, until deciding to come to the bright lights of London. I decided to commit to the idea of moving to the Capital and got a flat with some friends, before even finding a job! I quickly interviewed for an amazing role at ExCeL London and the rest, as they say, is history.

Brief outline of your role: I am the go-to person for our clients once their event is contracted. My role is to make sure we have understood all the event requirements and what we need to do to make the event a success. I spend my time liaising with all our teams, from security to cleaning and traffic, to make sure we’re all working to the same plan for the event. I’ve been part of corporate showcase events such as Adobe Summit, enormous trade exhibitions such as World Travel Market and enthusiast festivals such as MCM Comic Con. I’d sum it up by saying it’s fun, hard work and fantastic practice for life as a puppeteer! 

ExCeL highlight: Managing a wide portfolio of events brings a lot of unique challenges which feel great to overcome. The sheer variety of events that take place within the venue, from conferences like Sibos to massive exhibitions like ICE Totally Gaming makes every workday different.  

Fun fact: I featured in the Pipettes video 'Pull Shapes', which charted at the lofty position of 26! 

Emma Charter

Marketing Manager - Conferences and Events

Started at ExCeL: June 2018

Background: My life in events started on 12 years ago, working on the organiser side of the industry with companies including Clarion Events, Ocean Media Group, and Upper Street Events. Having being born and raised in East London, I was always keen to work for the venue so jumped at the opportunity when a position came up.

Brief outline of your role: My role provides full marketing support for our Conference & Events sales team, including CentrEd, our dedicated meetings and training venue. I am responsible for five individual and quite diverse marketing plans, for Corporate, Associations, North America, European Business Development and CentrEd.

ExCeL highlight: As this is my first time working for a venue, I am looking forward to experiencing the entire event lifecycle from the venue side, and working directly with our organisers to put on a great event.

Fun fact: I have always been an actively competitive person, so after completing a 5K tough mudder I am currently training for a 10 mile one in 2019!

Daniel Anderson

Sales Support Manager

Started at ExCeL: November 2000

Background: Before working at ExCeL I started my career in the finance sector. Following this I ran a dance music magazine and then worked in the fashion industry for 8 years. My first interview for ExCeL took place on a building site, back when the venue was being constructed. I did have a short break where I left ExCeL to become an Account Manager at Wembley Stadium, but returned in 2007.

Brief outline of your role: My role is to manage the Sales Support team, which provides support to our commercial teams.  This involves raising and managing licence agreements, in addition to managing the events booking calendar. 

ExCeL highlight: Being able to work at the venue during the 2012 London Olympic and Paralympic Games will always be a standout moment for me. It’s something that will never happen again and seeing the amount of planning involved was unbelievable. As the host venue for 6 Olympic and 7 Paralympic sports, ExCeL was named the most complex venue in Olympics history, a record we still hold to this day!

Fun fact: This year will mark the fourth time I have DJ’d in Ibiza!

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