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Working together to deliver great guest experiences

Welcome to ExCeL London.
This page outlines the way we like to work and what being part of the ExCeL team really means…

If what’s outlined on this page sounds like a great match for you and your work ethic, why not check out our job board to see all the latest job vacancies available here at ExCeL London:

View current vacancies



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Video supplied courtesy of the AEO

 

Our vision

To be the home of world leading events

Everyone should set themselves a target. At ExCeL London, our vision is to be the home of world leading events. We want the very best events in the world to find a home at ExCeL, from global brand showcases and exhibitions to international association meetings, and everything in between.

Our purpose

Working together every day to deliver great guest experiences

Everyone at ExCeL is united by a common purpose. It’s why we’re here. It’s what drives us to do our best every day, working together to deliver the best experience for everyone who comes to our venue.

Our promise

We take every event to heart

Whatever the ambition, we genuinely care about what our clients do and are committed to helping them achieve great things. We work closely with them to understand the right opportunities for growth and use our knowledge and expertise to help events at ExCeL thrive.

We communicate openly

At ExCeL we believe that talking to each other usually gets the best result, so prefer conversations to email.

We talk to each other, we are honest, open and don’t shy away from giving feedback. Communication flows freely across the company and what we hear is consistent. Our Exec team are approachable and keen to listen.

We are one team

At ExCeL we work towards shared goals and can see the part that everyone plays in achieving them. We support each other and know we achieve more together than on our own.

Our teams work hand in hand to deliver great experiences. We go out of our way to help others. This is what enables us to deliver on our promise.

We value, respect and understand each other

At ExCeL we treat everyone with respect. We make the time to get to know and understand each other. We ask questions, listen and don’t jump to conclusions.

We show that we value and respect each other through what we say and do. This doesn’t differ because of hierarchy or department. We all play our part in creating a diverse and inclusive place to work, where people can be themselves.

We take pride in what we do

We care deeply about delivering great experiences for everyone — and it shows in the feedback we get. We take every event to heart.

We put ourselves in our guests’ shoes, understanding their needs, and we care about the detail because we know it makes a difference. We are proud of our achievements and showcase our success.

We are trusted to make decisions

We have a fantastic team of people, we trust each person to do their job. We are clear about how decisions are made. We don’t get every decision right, but when we do make mistakes we focus on finding a solution and on what we can learn.

Managers at ExCeL aim to empower people to deliver to the best of their ability and help them continually grow and develop.

We innovate for tomorrow and the future

Finding ways to innovate is part of everybody’s role at ExCeL. We’ve been incredibly successful but know that if we want to be great we will need to evolve.

We proactively seek out ways to improve and enhance the experience for everyone. We are open to new ways of doing things.

Jane Hague

Head of Business Development - Conferences & Events

Started at ExCeL: November 2011

Background: I have had a long love affair with ExCeL that began in 2001. Having tried other roles in the industry from hotels to event management and PR over the years, I have always found myself drawn back to the venue and I am always my happiest here.

Brief outline of your role: My role is to reinforce our reputation as a world-leading destination for business tourism by attracting high profile, corporate events to our venue.

ExCeL highlight: Successfully leading our bid for Sibos 2019, the world’s premier financial services event. This required detailed work alongside the Mayor’s Office and the UK Government as well as many financial sector stakeholders. 

Fun fact: I recently rehomed a rescue dog called Belle and a have discovered a new-found love of long country walks. This is also helping me to keep fit, which is much needed as my other love is good food and craft beer.

Harry Brewer

Account Manager

Started at ExCeL: November 2012

Background: I graduated from Liverpool University with a degree in politics and communications. Following a brief stint at the Ministry of Defence, I then worked as a Sales & Event Manager at The Royal Hospital Chelsea, before joining ExCeL.

Brief outline of your role: I am part of our Conference & Events sales team, working with UK based corporates and agencies. My role is very consultative – the traditional, transactional approach to sales is not how we like to work with clients. I am responsible for developing relationships with key clients, helping them to move to a larger venue and grow their events in a purpose-built convention space.

ExCeL highlight: Bringing the X Factor Live Final to ExCeL in 2017. Over 2-days, we welcomed a live audience of 13,000 people and broadcast the show to over 7 million TV viewers.

Fun fact: I coached soccer in America and managed to meet my sporting hero David Beckham – Dave to his friends!

Amy Chong

Venue Retail Manager

Started at ExCeL: March 2017

Background: I come from three generations of restauranteurs, so food is in my blood! I did a degree in Mechanical Engineering and Business Finance and worked a few years in the Events industry but when it came to choosing a career, it was my love of food that drew me towards this role. I worked at ExCeL during the 2012 London Olympics, so had previous experience of working at the venue. The role here is a perfect fit for me, combining my experience of working in events and my passion for food and drink.

Brief outline of your role: My main responsibility is to ensure the venue has the best catering offer available for every event and to provide every guest with a fantastic culinary experience whilst at our venue. I strategically look at new food trends supported by innovative technology to ensure we have something to offer for every taste. On a day to day basis I work closely with our retailers in terms of sales, marketing and operation, ensuring that we maximise the opportunity every event brings. Following a £15m investment, there are over 28 retail units in the venue, ranging from high-street brands or boutique units to collaborations with celebrity chefs. No two days are ever the same, making my role really exciting!    

ExCeL highlight: I’m a big sci-fi fan, so having the opportunity to work on MCM Comic Con, which comes to ExCeL twice a year, is a real highlight for me. We have also broken record at the last Comic Con for the highest retail trade across the venue on any single day.  

Fun fact: In my spare time, I enjoy practising and learning about martial arts and eventually one day I would like to be good enough to teach others.

Start your story at ExCeL London, view our current vacancies or email us