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Working together to deliver great guest experiences

Welcome to ExCeL London.
This page outlines the way we like to work and what being part of the ExCeL team really means…

If what’s outlined on this page sounds like a great match for you and your work ethic, why not check out our job board to see all the latest job vacancies available here at ExCeL London:

View current vacancies



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Video supplied courtesy of the AEO

 

Our vision

To be the home of world leading events

Everyone should set themselves a target. At ExCeL London, our vision is to be the home of world leading events. We want the very best events in the world to find a home at ExCeL, from global brand showcases and exhibitions to international association meetings, and everything in between.

Our purpose

Working together every day to deliver great guest experiences

Everyone at ExCeL is united by a common purpose. It’s why we’re here. It’s what drives us to do our best every day, working together to deliver the best experience for everyone who comes to our venue.

Our promise

We take every event to heart

Whatever the ambition, we genuinely care about what our clients do and are committed to helping them achieve great things. We work closely with them to understand the right opportunities for growth and use our knowledge and expertise to help events at ExCeL thrive.

We communicate openly

At ExCeL we believe that talking to each other usually gets the best result, so prefer conversations to email.

We talk to each other, we are honest, open and don’t shy away from giving feedback. Communication flows freely across the company and what we hear is consistent. Our Exec team are approachable and keen to listen.

We are one team

At ExCeL we work towards shared goals and can see the part that everyone plays in achieving them. We support each other and know we achieve more together than on our own.

Our teams work hand in hand to deliver great experiences. We go out of our way to help others. This is what enables us to deliver on our promise.

We value, respect and understand each other

At ExCeL we treat everyone with respect. We make the time to get to know and understand each other. We ask questions, listen and don’t jump to conclusions.

We show that we value and respect each other through what we say and do. This doesn’t differ because of hierarchy or department. We all play our part in creating a diverse and inclusive place to work, where people can be themselves.

We take pride in what we do

We care deeply about delivering great experiences for everyone — and it shows in the feedback we get. We take every event to heart.

We put ourselves in our guests’ shoes, understanding their needs, and we care about the detail because we know it makes a difference. We are proud of our achievements and showcase our success.

We are trusted to make decisions

We have a fantastic team of people, we trust each person to do their job. We are clear about how decisions are made. We don’t get every decision right, but when we do make mistakes we focus on finding a solution and on what we can learn.

Managers at ExCeL aim to empower people to deliver to the best of their ability and help them continually grow and develop.

We innovate for tomorrow and the future

Finding ways to innovate is part of everybody’s role at ExCeL. We’ve been incredibly successful but know that if we want to be great we will need to evolve.

We proactively seek out ways to improve and enhance the experience for everyone. We are open to new ways of doing things.

Henry Havis

Security Manager

Started at ExCeL: January 2019

Background: After being in the Army for 9 years, I worked at Canary Wharf as the Estate Control Centre Manager and then as the Security Duty Manager. After 5 years, I was ready to move onto a new role, I saw a position become available at ExCeL and the rest is history!

Brief outline of your role: I manage the day-to-day security operation of the ExCeL estate, as well as the venue itself. The health, safety and well-being of everyone who visits our venue, is our number one priority. 

ExCeL highlight: Being able to work as a part of a team. At ExCeL all departments work together, to achieve the best outcome for our customers and guests. You see people from across the business get involved in ensuring that every event is successful – that makes ExCeL a great company to work for.

Fun fact: Last year I decided to take up horse riding! As someone who isn’t a huge fan of driving, I am loving it. It still hurts though.

Lorna Smale

Conference & Sales Support

Started at ExCeL: September 2014

Background: After completing my history degree and working part time in a coffee shop, I began to really enjoy working with members of the public. This led me to my first role at ExCeL, working as part of the Guest Services team where I was able to help with customer queries.

Brief outline of your role: I help to manage the event calendar, which includes scheduling events and plotting the appropriate space for our clients. I work closely with our Sales and Event Management teams to help keep everything organised, in terms of event planning.

ExCeL highlight: Seeing the venue buzzing with visitors has always been one of the highlights of working at ExCeL. The speed in which the boulevard can fill up on a busy event day is always staggering.

Fun fact: I am a trained barista and I’m currently learning to tap dance!

Daven Abrahams

Account Manager - CentrEd

Started at ExCeL: July 2018

Background: Prior to working at ExCeL, I was a Conference Sales Manager at The Grove Hotel, and then a Conference Sales executive at Olympia. I have always enjoyed working with corporate event clients, so taking the role at CentrEd just made sense to me.

Brief outline of your role: My role as an Account Manager for CentrEd at ExCeL can be described as both reactive and proactive. I respond to enquiries that come through for CentrEd whilst managing and supporting existing clients. Additionally, I proactively look for new business, with a focus on the local community around ExCeL.

ExCeL highlight: Recently we were able to contract an incredibly high-profile client for CentrEd (I can’t say who!) which was a great achievement. I look forward to working with them to deliver their event at ExCeL.

Fun fact: I once served Brad Pitt and let him use my Big Ben lighter, only for him to leave at the end of the night with it!

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