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Working together to deliver great guest experiences

Welcome to ExCeL London.
This page outlines the way we like to work and what being part of the ExCeL team really means…

If what’s outlined on this page sounds like a great match for you and your work ethic, why not check out our job board to see all the latest job vacancies available here at ExCeL London:

View current vacancies



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Video supplied courtesy of the AEO

 

Our vision

To be the home of world leading events

Everyone should set themselves a target. At ExCeL London, our vision is to be the home of world leading events. We want the very best events in the world to find a home at ExCeL, from global brand showcases and exhibitions to international association meetings, and everything in between.

Our purpose

Working together every day to deliver great guest experiences

Everyone at ExCeL is united by a common purpose. It’s why we’re here. It’s what drives us to do our best every day, working together to deliver the best experience for everyone who comes to our venue.

Our promise

We take every event to heart

Whatever the ambition, we genuinely care about what our clients do and are committed to helping them achieve great things. We work closely with them to understand the right opportunities for growth and use our knowledge and expertise to help events at ExCeL thrive.

We communicate openly

At ExCeL we believe that talking to each other usually gets the best result, so prefer conversations to email.

We talk to each other, we are honest, open and don’t shy away from giving feedback. Communication flows freely across the company and what we hear is consistent. Our Exec team are approachable and keen to listen.

We are one team

At ExCeL we work towards shared goals and can see the part that everyone plays in achieving them. We support each other and know we achieve more together than on our own.

Our teams work hand in hand to deliver great experiences. We go out of our way to help others. This is what enables us to deliver on our promise.

We value, respect and understand each other

At ExCeL we treat everyone with respect. We make the time to get to know and understand each other. We ask questions, listen and don’t jump to conclusions.

We show that we value and respect each other through what we say and do. This doesn’t differ because of hierarchy or department. We all play our part in creating a diverse and inclusive place to work, where people can be themselves.

We take pride in what we do

We care deeply about delivering great experiences for everyone — and it shows in the feedback we get. We take every event to heart.

We put ourselves in our guests’ shoes, understanding their needs, and we care about the detail because we know it makes a difference. We are proud of our achievements and showcase our success.

We are trusted to make decisions

We have a fantastic team of people, we trust each person to do their job. We are clear about how decisions are made. We don’t get every decision right, but when we do make mistakes we focus on finding a solution and on what we can learn.

Managers at ExCeL aim to empower people to deliver to the best of their ability and help them continually grow and develop.

We innovate for tomorrow and the future

Finding ways to innovate is part of everybody’s role at ExCeL. We’ve been incredibly successful but know that if we want to be great we will need to evolve.

We proactively seek out ways to improve and enhance the experience for everyone. We are open to new ways of doing things.

Sandra Stewart

Senior Event Manager

Started at ExCeL: October 2000

Background: I used to work in retail and heard about ExCeL from a customer. I decided to attend an open day and was asked back for an interview — the rest is history!

Brief outline of your role: I started as a Customer Services Supervisor, before moving into the role of Event Coordinator. I was then promoted to Event Manager and today I’m a Senior Event Manager at ExCeL. I manage on average 25 events a year, ranging from exhibitions and conferences to corporate brand showcases and association meetings. My role is to be the primary point of contact for clients in terms of the operational delivery of their events.

ExCeL highlight: There are many but the one that stands out is taking on the event management for ICE Totally Gaming, which I’ve worked on for the past three years. This complex, large-scale event, welcomes over 33,500 visitors and 550 international exhibitors. During the 2018 event, I racked up over 18,000 steps a day!

Fun fact: Stiletto shoes are a must for me, even though I do rack up so many steps — someone needs to invent stiletto safety shoes!

Andrew Swanston

Head of Sales, Conferences & Events

Started at ExCeL: August 2007

Background: Before joining ExCeL, I worked for many years in the hospitality and events industry, including managing wine bars in the west-end of London and producing events in Monte Carlo, Monaco.

Brief outline of your role: I joined the team as an Account Manager for Conference & Events. I was promoted to a Senior Business Development Manager, focusing on the North American meetings market, including spending 6-months based in New York. When I returned home, I became Head of Sales. Today, my role still includes promoting London and ExCeL in North America, as well as managing the venue’s corporate team of three Account Managers.

ExCeL highlight: Back in 2009, I was responsible for bringing the G20 London Summit to ExCeL. This event brought together world leaders and Heads of State and marked the first official overseas visit of the newly elected US President, Barack Obama. I shook the President’s hand and welcomed him to the venue!

Fun fact: I joined the Prince’s Trust and drove to Romania with a group of volunteers to decorate a children’s hospital and deliver donations of toys.

Ali Ellis

Guest Services Coordinator

Started at ExCeL: June 2013

Background: Before joining the team, I did a variety of roles including working in a nursery school, being a PA and even running my own gardening business. I was a frequent visitor to the venue, attending events like Grand Designs Live, and worked here during the 2012 Olympic and Paralympic Games. I decided to send in my CV and ended up joining as a Guest Services Coordinator.

Brief outline of your role: I’m usually found front of house working on one of our information desks. I’m here to provide everyone who comes to the venue, including visitors, event organisers and contractors, with a warm welcome, answering any questions they might have. With over 300 events and 4 million people visiting ExCeL every year, no two days are ever the same!

ExCeL highlight: I love seeing all the famous faces that come to the venue! My best celebrity spot was Angelina Jolie and Brad Pitt, who came to ExCeL in 2014 for the Global Summit to End Sexual Violence in Conflict.

Fun fact: I’ve done a parachute jump in aid of charity and I am a proud member of the ExCeL karaoke team!

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