London International Exhibition Centre PLC (we, us or our) collects and processes personal data relating to visitors, organisers, exhibitors, website visitors and wireless internet users and other third parties to manage its business and in the provision of its services. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By visiting our physical premises (Premises), visiting www.excel.london/, www.centred.london, or other links to sub-sites managed or controlled by ExCeL London (Website), or by using any of the above services, including logging into our wireless internet access (Wi-Fi) (the Services) you are accepting and consenting to the practices described in this Privacy Notice (Policy).
Information we may collect from you
We may collect and process the following data you give us by filling in forms on our Website, or in registering for our Wi-Fi or other Services, submitting any job application or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Website, WiFi service, search for a product, place an order on our Website, participate in social media functions on our Website, enter a competition, promotion or survey and when you report a problem with our Website. This may also include the provision of any on-site Services that you may request or enter into with us. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, video images and photographs.
Information we may collect about you
With regard to each of your visits to our Premises, Website or use of our Services, we may automatically collect the following information:
Information we receive from other sources
We may collect personal information about you from other companies or organisations and we rely on these third parties to obtain your consent for us to use this information as well our own due diligence. We may receive information about you if you use any of the other websites we operate or the other services we provide as stated above.
By entering our physical premises we undertake CCTV surveillance and video, or still image footage for security and safety purposes. From time to time both ExCeL London and our clients use professional photographers to capture events taking place in the venue. A select number of images may be used for marketing purposes.
How we may use your personal data
We use your personal information to provide you with the Services and to generally manage your relationship with us, or have a legitimate interest to do so, we may also use your personal information in the following ways:
Disclosure of your data
We may share your personal data with selected third parties including:
Your data may be transferred outside the European Economic Area (EEA), to the UAE to fulfil obligations to our parent company ADNEC. We may also share your data with third parties based outside the EEA where our contracted suppliers operate outside this region.
Our Website does contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. When using Google Maps services on our website this will access your location.
How we protect your personal data
We take the security of your data seriously. We have internal policies and controls in place to prevent your data from being lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.
Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
How long we keep your personal data
We will hold your personal data in line with our data retention policy.
Access to your personal data
As a data subject you have the right to:
If you would like to exercise any of these rights, please contact the Data Protection Officer at firstname.lastname@example.org.
Updating your personal data
Where you wish to inform us of a change to your personal data, for example contact details, please do this online (where this facility is available) using the same method you initially provided your data to us, or by writing to us at the address provided above, so that you can assist us in keeping your information up to date and accurate.
You can also choose not to receive marketing information via the ‘unsubscribe’ link in any marketing communications we send you, alternatively you can choose not to receive marketing information from us by writing to the data protection officer at the email or address given below.
Changes to this policy
The Premises, Website and Services are owned and operated by the data controller, London International Exhibition Centre PLC (registered in England under company number 03458317), trading as ExCeL London. Our principle place of business is at One Western Gateway, Royal Victoria Dock, London E16 1XL. The Data Protection Officer can be contacted at email@example.com.
You have the right to make a complaint to the Information Commissioner’s Office. The ICO’s website is at www.ico.org.uk.