All prices are subject to VAT where applicable; this service may incur a VAT charge.
2027 Change: To support customers needing last-minute connections, Wi-Fi services will no longer be charged at onsite rates.
Advance Rate: Enjoy our best value by booking 28+ days ahead of the tenancy start date.
Standard Rate: Available for bookings made up to 14 days before the tenancy starts.
Late Rate: Last-minute bookings (within 7 days of tenancy starting) – we'll confirm availability right away.
Please note: Orders are confirmed once availability is secured and full payment is received, ensuring prompt processing and delivery.
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| Technology & IT Frequently Asked Questions |
| Have questions before placing your order? Our IT Technology FAQs provide comprehensive answers regarding: |
| • Understanding IT Costs: Full clarity on Advance, Standard, and Late pricing structures. |
| • Paid vs Free Wi-Fi: Key differences between complimentary venue Wi-Fi and dedicated event connections. |
| • Onsite Service & Support: How to contact technical teams for assistance during setup and live event days. |
| • Equipment Requirements: Guidelines on 5GHz device compatibility, routers, and cable placements. |
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At Excel London, we ask that no unauthorised wireless routers are in use, as they may interfere with the venue's own network, leading to potential network disruptions and compromised performance for all. We have a range of services available, but if you do have bespoke network requirements, we recommend speaking to our team at technologyservices@excel.london, who will be able to advise on the best solution. Our policy on wireless devices can be found here.
| Sponsored Wi-Fi Packages Available |
| Sponsoring or bundling event Wi-Fi offers key commercial and operational benefits for all: |
| • Stand Package Bundling: Organisers can include high-speed Wi-Fi in stand packages to add value. |
| • Brand Exposure: Feature custom splash landing pages, branded login portals, and custom network SSIDs. |
| • Seamless Connectivity: Ensure uninterrupted high-density coverage for attendees throughout the entire tenancy. |
| • Monetisation: Generate sponsorship revenue while reducing individual IT ordering friction. |
| To explore custom sponsored options, email us at technologyservices@excel.london. |
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Price is for the duration of the event. Up to 8mbps upload/download speed. You will need a device with a web browser to log in, and 5ghz compatible. A voucher code will be provided on the order confirmation.
| Service Option | Advanced | Standard |
| Single device Wi-Fi | £134 | £161 |
| PDQ / Payment device (Available via Wi-Fi or LAN connection) | £68 | £82 |
| 10 device hotspot | £679 | £815 |
| 20 device hotspot | £920 | £1,104 |
| 30 device hotspot | £1,379 | £1,655 |
| 40 device hotspot | £1,838 | £2,206 |
| 50 device hotspot | £1,951 | £2,341 |
| 100 device hotspot | £3,123 | £3,279 |
| 500 device hotspot | £8,460 | £10,152 |
| 1,000 device hotspot (Higher device count available on request) | £12,299 | £10,152 |
| Full Event-wide attendee Wi-Fi | POA | POA |
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Hired access point for 10 users, range of 40sqm via wireless LAN. Allows cross-communication with own SSID (16 characters max). Users disconnect when outside range. Up to 8mbps upload/download speed.
| Service Option | Advanced | Standard |
| Stand-based wireless access point | £1,400 | £1,680 |
| Additional 10 users | £334 | £401 |
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Price is for the duration of the event. Comes with a 9m Ethernet cable with RJ45 termination. The private IP address is behind the Excel London firewall.
| Service Option | Advanced | Standard | Late |
| 2mbps (for general internet browsing and email) | £710 | £852 | £1,022 |
| 5mbps (for internet browsing, email, and 1080p video content) | £1,820 | £2,184 | £2,612 |
| 10mbps (for internet browsing, email, video conferencing, and 1440p video content) | £3,342 | £4,010 | £4,812 |
Internet connections above 10mbps will be outside our firewall with no restrictions. For higher bandwidths, please contact technologyservices@excel.london
| Service Option | Advanced | Standard | Late |
| 15mbps (Ideal for large downloads, Zoom and Teams meetings, and 1440p video content/streaming) | £4,911 | £5,893 | £7,072 |
| 25mbps (Ideal for 2 users, internet browsing, email, Zoom and Teams meetings, and 1440p video content/streaming) | £8,020 | £9,624 | £11,549 |
| 50mbps | £15,568 | £18,682 | £22,418 |
| 100mbps | £25,546 | £30,655 | £36,786 |
| 1Gbps | £63,862 | £76,634 | £91,961 |
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The IP addresses are outside the firewall with no connection restrictions.
| Service Option | Advanced | Standard | Late |
| 2mbps | £1,013 | £1,216 | £1,459 |
| 4mbps | £1,715 | £2,058 | £2,470 |
| 6mbps | £2,416 | £2,899 | £3,479 |
| 8mbps | £2,803 | £3,364 | £4,036 |
| 10mbps | £3,443 | £4,132 | £4,958 |
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Extend the number of connected devices with a network switch, additional IP addresses, and cables.
| Service Option | Advanced | Standard | Late |
| 5 device pack | £491 | £589 | £707 |
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10/100 Ethernet hub for networking multiple devices. UK plug provided. 1 port required for line in. Additional cables and IP addresses required for multiple devices.
| Service Option | Advanced | Standard | Late |
| 8 port switch | £103 | £124 | £148 |
| 16 port switch | £150 | £180 | £216 |
| 24 port switch | £199 | £239 | £287 |
| Service Option | Advanced | Standard | Late |
| Additional IP address | £103 | £124 | £148 |
| 10m Ethernet cable | £16 | £19 | £23 |
| 20m Ethernet cable | £27 | £32 | £39 |
| Network router (10/100/1000 Ethernet non-wireless router for networking multiple devices) | £304 | £365 | £438 |
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All cabled services are supplied from a floor duct, with 9 metres of ethernet cable. Please ensure to supply a plan for the preferred location.
Hardline services will be installed at the nearest designated duct, as indicated in the marked plans, prior to tenancy where feasible. The stand builder is responsible for ensuring the services are positioned correctly, unless prior approval has been obtained from the Excel IT Account Manager.
Please note that you are liable for a full recharge of the item ordered if the location is submitted incorrect.
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• Please note that you are liable for a full recharge of the item ordered if the location submitted is incorrect.
• Excel London reserves the right to adjust pricing for any service during 2025. Subject to payment being received by Excel London in respect of the service within 28 days of the date of the order confirmation, the price quoted on the order confirmation for that service will be honoured.
If the exhibitor, organiser, or their representative notifies the Exhibitor Services Team of their order cancellation:
• 28 days or more prior to the first day of the event tenancy*, a refund or credit of 100% of the order value is offered.
• 27 to 8 days prior to the first day of the event tenancy*, a refund or credit of 50% of the order value is offered.
• Within 7 days prior to the first day of the event tenancy*, no refund or credit will be offered.
*If you are uncertain as to the first day of tenancy of the event please contact technologyservices@excel.london
To discuss any requirements, please email our team at technologyservices@excel.london.
The office is open from Monday to Friday 09:30-17:00hrs.
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