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Build & breakdown FAQs

Building up and breaking down at ExCeL: Exhibitor FAQs:

Where do I go when I arrive at the venue?

When building up for an event at ExCeL, exhibitor vehicles should enter the site from the east and park in the traffic marshalling yard. The postcode for your sat nav is E16 1DR. Please then report to the ExCeL traffic office located on Sandstone Lane. 

How do I get a Lorry Access Document (LAD)?

To access the north or south lorry way into the ExCeL halls, you will need to obtain a Lorry Access Document (LAD) from the traffic office. This document will ask you for information on the event/stand name, vehicle drivers name and onsite contact number and vehicle registration. It will also let you know the maximum amount of time that you will have to unload/load. The LAD must be displayed within your vehicle at all times.

What happens once I have my LAD?

Upon return to your vehicle, you will proceed to the traffic marshalling area where we will let you know which lane you should join to get on the lorry ways. When room becomes available on the appropriate lorry way, please follow the directions of the traffic marshals who will show you the way up the ramps and to the event hall doors. While the vehicle is stationary, please switch off your engine.

Where do I park on the lorry way?

Vehicles of car and transit nature should park against the side of the event hall. Vehicles larger than a transit van should be parked on the external lane where possible.

How long will I have to load and unload on the lorry way?

Cars: Up to 15 mins

Transit sized vehicles: Up to 45 mins

Vehicles up to 7.5 tonnes: Up to 60 mins

Articulated vehicles: Up to 90 mins

What happens if I exceed my allotted time on the lorry way?

We will try to locate the driver as best we can and ask that the vehicle is moved.  If this is unsuccessful, vehicles may be subject to a ticketing fee of £300.

Are the lorry ways open 24 hours?

Please note that to minimise noise for our neighbours, we observe a curfew from 23:00 until 05:00. Lorry way doors can be opened to allow vehicles in and out of the Capital Hall.

Do you have parking for artic size vehicles? 

There are currently 24 individual parking bays for arctic size vehicles under the north side of the venue.  These are used for vehicles that require more secure parking at the venue especially during show open periods.

How much is parking when the event is open?

Parking for cars and transits up to 3.5 tonnes is £20 for 24 hours. Parking for lorries which weigh 3.5 tons and over cost £35 for 24 hours. Please note that due to height restrictions, the Royal Victoria multi-storey and Orange car parks only permit vehicles up to a maximum of 1.9 metres high. Pre-booking is not available for commercial vehicles.